Shipping & distributor updates – HP Reverb G2 Community website

This article contains updates and announcements from various distributors. See also the shipping statistics post.

Folks, please don’t call/email the distributors. First, you’re keeping the operators busy for people that actually need some info/help, second, the person you’re talking with usually doesn’t know anyway.

Distributors & general public, if you wish to disclose some info on this page, feel free to contact me on Discord (Danol#2663; preferred way) or Reddit (u/TheOnlyDanol). You can also use the shipping report form.

Please note that shipping from the factory to distributors takes ~10 days.

Do not post your order number or headset serial number anywhere!

HP Statements & updates

2021-01-11 (around-ish)
- All preorders shipped from HP factories (units that the distributors ordered before HP started shipping), now starting to ship to wider range of distributors.
2020-12-17 [reddit]
- All preorders (preoder cutoff depends on the distributor) will be shipped from the factory before 2021. Most pending preorders will be shipped this week.
- First shipments arriving to Spain confirmed.
- All French preorders arrived to France.
2020-11-30: European discount
- According to the official HP Germany statement, all customers from Bestware, HPStore, 0815 and Brack that preordered until 2020-09-24 can apply for 50 € cashback on their preorders.
- Amazon Spain has also been sending emails providing customers 50 € discount on their preorders (rules for that are not public)
2020-11-25 [reddit]: AMA thread
- Pending update on Amazon ES and Amazon AE
- Investigating controller haptics issues
2020-11-20 [reddit]: Joanna’s reddit post referencing the press release
- Also some troubleshooting tips and problem updates
2020-11-20 [website]: Press release
- Some preorders before 2020-09-24 will not be delivered in November due to reasons.
- They apologized for units getting into retail in Australia before the preorders were fulfilled.
2020-11-13 [reddit]: Shipping & troubleshooting update
- Started shipping the headsets. Orders after 2020-11-13 to be delivered next year.
- Tips: update windows, do not disconnect the headset connector
- If your cable clip broke, let them know, they’ll send a replacement
- Recommended to use the power adapter as the on/off switch, keep the USB and DP connected to the PC.
- Displays can show a little ghosting for a few minutes until they warm up.
- If the speakers are goofy, try removing and reconnecting them.
2020-11-07 [youtube from 51:30]: Joanna Popper and John Ludwig on Cofee & VR stream talking about G2
- Shipping update from 1:05:00.
2020-10-27 [reddit]: Production update
- Production started
- Preorders until 2020-10-27 should get delivered between early/mid November and end of December. New preorders after 2020-10-27 would be delivered in January.
2020-09-24 [website]: Press release

North America

(US) Connection
- 2020-12-22 [email]
  - Preorders prior to 2020-10-25 scheduled to ship this year.
  - Orders after 2020-10-25 scheduled to ship from January.
- 2020-12-09 [reddit]
  - Receiving batches from HP weekly.
  - Preorders prior to 2020-10-25 to be shipped by the end of 2020.
  - Orders after 2020-10-25 to be shipped in January 2021.
- 2020-11-18 [reddit]
  - Orders placed before 2020-10-25 to be shipped by the end of December. They are receiving regular shipments so it will be probably sooner.
- 2020-11-12
  - First customers report receiving headsets.
- 2020-11-11 [reddit]
  - Users reporting receiving shipping numbers.
- 2020-11-11 [reddit]
  - Reportedly received stock and starting shipping to customers.
- 2020-11-10 [reddit]
  - They expect first small batch this week.

(US) B&H Photo Video
- 2020-11-29 [reddit]
  - Next batch expected by 2021-01-08.
- 2020-11-13 [reddit]
  - Customers report receiving a tracking number.

(US) Microsoft
- 2020-11-14 [reddit]
  - Deliveries delayed to January 2021. Customers receive a 50 USD voucher for future purchases.

(Canada) HP Canada
- 2020-11-25 [HP AMA]
  - Pending shipping update
- 2020-11-11 [reddit]
  - First batch reported to be received by the distributor.

(Canada) PC Canada
- 2020-11-11
  - First customers report receiving headsets.
- 2020-11-11 [reddit]
  - Customers reported receiving tracking numbers.
- 2020-11-10 [reddit]
  - First batch to be received to the distributor in December.

(Canada) CDW
- 2020-11-10
  - First unit received report

(Canada) GamerCan
- 2020-11-11
  - First customers report receiving headsets.
- 2020-11-11 [facebook]
  - Customer reports receiving a shipping notice (west coast)

Europe

(EU/Germany) Bestware
- >> See Bestware’s official thread (gj Bestware) <<
- From now on I will write here only very important updates, you can find everything else of Bestware’s official reddit thread.
- 2020-12-23 [official announcement]
  - Everyone for whom the HP cashback doesn’t apply preordered before 2020-09-24 will receive a 50 € voucher for future Bestware orders.
- 2020-12-02 [offical announcement]
  - Bestware’s update about the 50 € cashback – seems like it isn’t that easy.
- 2020-11-30 [reddit]
  - According to HP DE statement, preorders prior to 2020-09-24 can apply for a 50 EUR cashback.
- 2020-11-25 [official announcement]
  - Batches are now coming in regularly. Check Bestware’s official thread for up-to-date info.
- 2020-11-24 [official announcement]
  - Bestware should start receiving a constant inflow of units.
  - All preorders until early November to be fulfilled this year.
- 2020-11-17 [official announcement]
  - No units shipped from the HP factory yet. HP provides no further info.
- 2020-11-10
  - First batch delayed by 1 week (now by 2020-11-21).
- 2020-11-03 [official announcement]
  - First batch for 13% of the preorders (preordered until 2020-07-08 09:27) expected to arrive by 2020-11-15.

(EU/Spain) Amazon ES/Spain
- 2021-01-11
  - There seems to have been some hiccup with the Amazon system not sending out cashback, should be fixed now – many people reporting getting cashback notice e-mails.
- 2020-12-28
  - August preorders are getting charged and shipped.
- 2020-12-21
  - Some units received
  - Looks like August preorders (except the really early ones) won’t get the headset this year.
- 2020-12-17 [reddit]
  - First preorders arrived to Spain.
  - Some people report getting charged.
- 2020-12-05 [reddit]
  - All remaining preorders before 2020-11-01 to be shipped to Amazon by mid December (some already have been shipped and are on the way).
  - Please keep in mind that some units already have been shipped to Amazon, as was confirmed more than a week ago. So it is NOT like everything will be shipped in the one big batch in mid December.
- 2020-11-30 [reddit]
  - No information about estimated delivery
  - Customers who received the email will receive a 50 € discount due to long waiting.
- 2020-11-27 [reddit]
  - HP confirmed units have been shipped to Amazon ES. No info from Amazon on what preorders is it enough for or when they will start shipping them.
- 2020-11-15 [HP AMA]
  - HP team is working on a shipping update.
- 2020-11-24 [reddit]
  - Not providing any meaningful info so far :/
- 2020-11-10
  - Sent an email stating that the delivery has been delayed and that emails will be sent when a new date is set.
- 2020-11-06 [discord]
  - Expecting to receive first batch by the end of November.

(UK) SystemActive
- 2020-12-21 [reddit]
  - HP provides cashback for preorders between 2020-11-30 and 2021-01-31.
  - SystemActive apparently created a whole website for it.
- 2020-12-08 [reddit]
  - Expected delivery to customers 2020-12-15 (for those who were expecting delivery on 2020-12-10).
  - Talking with HP about compensation program (possibly 50 € cashback like many retailers in the Europe)
- 2020-11-27 [reddit]
  - First units received by the distributor.
- 2020-11-19 [reddit, later officially]
  - Preorders till 2020-07-31 to be received by customers on 2020-12-01
  - Prorders till 2020-10-30 to be received by customers on 2020-12-10.
- 2020-11-13 [reddit]
  - Shipment from the factory confirmed, expected to be delivered to consumers (for everyone who preordered before 2020-08-01) by 2020-11-30.
- 2020-11-10 [reddit]
  - First shipment from the factory to be 2020-11-13.

(Austria) -unknown-
- 2020-11-10 [reddit]
  - Expected to receive two shipments, one at the end of November, one early December.

(Czechia/Slovakia) HPMarket/HPObchod
- 2020-12-08 [reddit]
  - Expected delivery from factory on 2021-01-23.
- 2020-11-11 [reddit]
  - Deliveries delayed to January.
- 2020-11-10 [reddit]
  - Expected to receive stock for orders placed before 2020-10-10 last week of November or first week of December.

(France) HP France
- 2020-12-14 [email]
  - ETA preorders changed from January to 2020-03-24

(Germany) HP Germany
- 2020-11-30 [reddit]
  - According to HP DE statement, preorders prior to 2020-09-24 can apply for a 50 EUR cashback.
- 2020-11-25 [reddit]
  - Distributor received first units and is sending them out to the customers.

(Netherlands/Belgium) UnboundVR
- 2021-02-18 [reddit/official update]
  - Preorders fulfilled, now in stock.
- 2020-12-02 [reddit/official update]
  - UnboundVR reports having shipped all preorders before 2020-11-21.
  - Next shipping expected at the end of December.
  - 20% discount on cable management systems: HP-KAB-REV-MAN
- 2020-11-29 [reddit]
  - Batch for orders until 2020-11-21 should arrive around 2020-12-04.
- 2020-11-20 [official announcement]
  - First batch arrived, covers 12 % of preorders (most of before August). Shipping early next week.
  - All preorders might be delivered this year.
- 2020-11-16 [distributor]
  - First batch is expected around 2020-11-20. It will fulfill first 10 % of preorders.
- 2020-11-10 [reddit]
  - They don’t know.

(Netherlands/Benelux) De Rekenwinkel
- 2020-11-24
  - First units received by customers.
- 2020-11-24 [reddit]
  - First 300 units shipped.
- 2020-11-20 [reddit]
  - First batch arrived, shipping 2020-11-20 or 2020-11-23.
- 2020-11-10 [reddit]
  - First batch to be received around 2020-11-19.

(Poland) X-Kom
- 2020-10-20 [pm/customer email]
  - They expect first batch around 2020-11-30.

(Spain) Invelon
- 2020-11-27 [email]
  - First two batches expected to be shipped from the factory on 2020-12-09 and 2020-12-18.

(Sweden) Inet.se
- 2020-11-11 [reddit]
  - Reportedly delayed until 2020-12-14.

(Sweden/Norway) Komplett.se/no
- 2020-11-17 [website]
  - Website now says units are expected to be received 2021-02-18 (uncertain date).
- 2020-11-17 [reddit]
  - Delayed (no further info).
- 2020-11-16 [reddit]
  - First batch expected 2020-11-17.sy

Australia/New Zealand

HP Australia
- 2020-11-18 [call]
  - Another batch expected to arrive 2020-11-24. Deliveries expected to happen around 2020-11-27.
- 2020-11-13 [reddit]
  - Further deliveries might be delayed.
- 2020-11-12 [reddit]
  - They expect multiple deliveries in the upcoming weeks.
- 2020-11-10
  - Customers report receiving first units. Latest preorder date reported is 2020-09-16.

(New Zealand) Computer Lounge
- 2020-12-10 [reddit]
  - Expected to receive stock around 2020-12-16.

Asia

(Hong Kong) -unknown-
- 2020-11-10 [reddit]
  - Delivery of the first batch to Hong Kong scheduled to 2020-11-16.

(India) HP India
- 2020-11-13 [reddit]
  - Customer (who ordered 2020-10-06) reports receiving a shipping notice.
- 2020-11-11
  - Units to be delivered last week of November.

(Japan) HP Japan
- 2020-11-24 [reddit]
  - First batch to arrive 2020-11-26.

Middle east

(Turkey) Hepsiburada
- Please note that Hepsiburada’s G2s are sold with controllers (source).
- 2020-01-01 [user report]
  - All preorders are fulfilled and G2 is in stock.
- 2020-12-02 [user report]
  - Units have not came so far
- 2020-11-10
  - HP has reportedly shipped first units, expected to arrive before the end of November.

(Arabic Emirates) Amazon AE
- 2020-12-16 [reddit]
  - Amazon AE decided to canel all preorders (because they did not have delivery secured from HP).
  - Orders will be available when they get stock.
  - They expect a lot of stock second week of January.
- 2020-12-13 [reddit]
  - Multiple people report having their orders cancelled because they were “unable to deliver”.
  - One of the reporters said he preordered in July.
  - They seem to be able to re-preorder.