There seems to be a lot of people complaining that the G2 has a small sweet spot (sweet spot = area where the image is sharp). Following the steps mentioned in this article should help you achieving the best clarity possible.
Cudos to Felix for putting together this tutorial.
Check your SteamVR resolution. You might need to set it to 100 % (it is more than the G2 display resolution on purpose – it needs more resolution to correct for the lens distortion) to achieve the best results.
Loosen all three straps and flip the back of the headset up.
Hold the HMD against your face and align the lenses to your eyes.
Move the lenses around until the drop off in clarity when you move your eyes is uniform.
Adjust the headset both vertically and horizontally. Do a several iterations of adjusting until you get the best results. Also try adjusting the angle of the headset on your face.
Human faces are not completely symmetric, so your pupils distance from your nose might not be the same. This could cause eye strain due to non-uniform sweet spot positioning if the headset is not adjusted to account for the difference.
One way to do so is using the SteamVR popularity chart that is on your right when you boot up into SteamVR:
Focus both of your eyes at the text in the center table and move your headset around until it is the most clear part you can see.
Close both eyes one by one and make micro adjustments to the headset positioning so that the text on the tables to the side is uniformly blurred for both the eyes.
Slide the straps over your head and tighten them up while making sure the lenses don’t move.
Move the IPD slider at the bottom right of the headset around. You will notice the blur dropping off. Stop at the point where the clarity at the edges feels the most it can go. Your eyes will take a few seconds to adjust to this change.
You might find the IPD reading you just got slightly different than the one you actually have. People have reported setting the IPD slider a few millimetres above your actual IPD seems to result in better clarity. Find the point where you get the best clarity while taking care about keeping your eye strain minimal.
Improve tracking algorithms, especially prediction algorithms for when controllers are outside the tracking volume.
Tapping’s video very nicely illustrates comparison of Quest vs G2 tracking and displays the situations where the WMR tracking could be improved.
Improve boundary setup – make it point & draw like Oculus has it.
Fix the power saving mode voltage threshold.
Enable disabling the power saving mode altogether.
Add an option to select which batteries are in the controllers so the threshold is set correctly.
Do you realize many people have to spend like 40 USD for special special batteries just because you have that voltage threshold set too high, Microsoft?
External tracking camera support – see below.
Provide metrics for improving the tracking quality – stuff like how much light there is in the room, if there is enough detail in the room, is there anything flickering etc.
Display a notification if the metrics are outside the optimal zone.
Show realtime values for the metrics granting users direct feedback, allowing them to optimize their room.
Add possibility to configure brightness, saturaion and contrast for the heeadset.
Allow to jump directly to SteamVR without even seeing WMR home.
Add support for more compact tracking rings.
Make a software tool that would allow users to easily find out their IPD. I think I remember my CV1 had something with horizontal lines that guided me to the up/down placement on my face and vertical lines that guided me to my IPD.
HP / 3rd party
Make better controllers
Can be sold separately, should be compatible with all WMR headsets.
Better haptic feedback
Capacitive buttons, ideally per-finger tracking
Single battery should be enough 😀 And not require 1.5V batteries.
Leather face mask
Thinner face gasket
For future headsets
More cameras/better angles?
Maybe add headphone jack on the headset?
Maybe add usb hub on the headset?
Wider IPD range
Tighter IPD slider
Microsoft – External tracking cameras support
This topic got so extensive I’ve made a separate section for it.
The base of this request is to allow customers to buy additional external cameras they could put in the room that would improve tracking. These cameras would work together with the cameras on the headset.
What would this improve/allow?
Drastically increase the tracking volume of any WMR headset. With multiple cameras, there could be zero blind spots.
Reduce controller occlusion problems. No janky weapons aiming anymore.
Allow support for custom trackers (body tracking or any arbitrary object tracking). Those could be battery powered boxes similar to Vive trackers.
If the external camera would be a Kinect camera, it could potentially allow full body tracking even without the custom trackers.
How it could be implemented/achieved?
This description is for people who say it’s impossible. You guys at Microsoft should know better 😛 Make sure it’s automatic calibration running on background though!
Both the camera and the headset know positions of the controllers relative to them. So by cross referencing where the controllers are relative to the camera and the headset, you can deduce where the camera is relative to the headset.
This can be done as a totally automatic background calibration step. The software tracks the controllers from the headset and the camera perspective independently for a few seconds, then cross references the tracking data and deduces camera position in the room.
Headset always knows it position relative to the room and we can assume that the position of the camera doesn’t change. If it changes, it can automatically recalibrate again.
Plus they could also try matching room features between the HMD cameras and the external camera.
You can simply not use data from the external camera until it’s fully automatically calibrated.
Whatever problem you’re having, try updating Windows. G2 software and drivers are updated through Windows update, so make sure you have the newest version.
Headset not working
Make sure the headset connector is pushed all the way in. There is a dot on the connector. When the connector is connected correctly, the dot should be right against the HMD.You only need a small force to insert the connector, it just has to be aligned properly. Wiggle it a little when inserting, try moving it up and down, left and right, also tilting it. Try different insertion angles. Just wiggle, wiggle, wiggle! If you don’t succeed, try asking someone else to try, he might wiggle it differently. When fully inserted, it should look like this:
Check if you have everything properly connected. See this post on how you should connect the headset.
If the recommended connection setup doesn’t work, try all USB-C and USB-A connectors on your PC.
If you’re using the USB-C to USB-A adapter provided with the G2, try connecting the USB-C the other way (it’s symmetrical so you can rotate it 180°).
Make sure you’re using Microsoft USB drivers. There should be “Microsoft” in the name of the “eXtensible Host Controller” device. Also just try uninstalling USB drivers and installing new ones from Windows Update.
There were reports of issues with X570 chipset motherboards (and some other chipsets apparently too) – HP is investigating it (HP reddit post). There should be a update fix eventually.
Update your BIOS/UEFI firmware.
Update the Windows Mixed Reality Portal in the Microsoft Store.
Try disabling PCIe v4 (forcing PCIe v3 in BIOS).
In Device Manager → Universal Serial Bus (USBs) controller go through each device and in the “Power Management Options” tab uncheck “Allow the computer to turn off this device”.
Users have reported success with using powered (and also unpowered) USB hubs or PCIe expansion cards. If you have one, try it out. If not and wouldn’t mind buying one, you can get one. No guarantees though.
Use a decent force to push the joysticks into the controllers a little more.
Tracking is not working well
Make sure your room is lit just enough. You can check this by using the flashlight mode in the headset, looking around and veryfing that the cameras don’t see the room too dark and that they are not overblown by any light sources.
The tracking algorithm needs clearly visible edges for proper tracking. Make sure your room is not just uniform color all around. Adding furniture, pictures, etc helps. You can also just print out some black cross markers and put them around. Or let your kids run around with a sharpie.
Check that your controllers batteries are charged. For proper function, the controllers need 1.5V batteries (see battery buying guide).
Try covering reflective surfaces like mirrors.
Try avoiding using white lights – switch to warm lights/different color altogether.
Try connecting the headset to different USB ports on your computer.
Make sure you’re not in an elevator (based on Microsoft guide).
Check that the headset cameras are not dirty. You can clean them using a dry microfiber cloth.
Folks, please don’t call/email the distributors. First, you’re keeping the operators busy for people that actually need some info/help, second, the person you’re talking with usually doesn’t know anyway.
Distributors & general public, if you wish to disclose some info on this page, feel free to contact me on Discord (Danol#2663; preferred way) or Reddit (u/TheOnlyDanol). You can also use the shipping report form.
Please note that shipping from the factory to distributors takes ~10 days.
Do not post your order number or headset serial number anywhere!
HP Statements & updates
All preorders shipped from HP factories (units that the distributors ordered before HP started shipping), now starting to ship to wider range of distributors.
If you have a visual impairment, there are three ways you can go:
You can still wear glasses under your headset, although some glasses might be too big or it might not work well with your head shape. If you don’t have huge glasses, you are usually fine. Just be careful not to scratch your lenses (both glasses and the headset).
Generally the maximum width of the glasses that can fit comfortably in the headset is around 14.3 cm (or 5.63 in).
G2 can be used with contact lenses with absolutely no problems. If you are using them, you’re completely fine.
Prescription lenses inserts
You can also order prescription lenses that are made specifically to be inserted in your headset. This is the most comfortable way if you don’t want to use contact lenses and if you’re the only one using the headset (so you don’t have to remove them every time other people want to play).
These lenses must be made specifically for the G2, prescription lenses for other headsets will not fit.
Companies that make prescription lenses for the G2:
For improving your experience, you can buy a variety of accessories. We have an extensive list of accessories here. Here are the things that you might be interested the most:
Controllers require two AA batteries each. For the long run, it is more economical to buy rechargeable batteries. Be aware that the controllers will not work properly with standard rechargeable batteries. See our battery buying guide for more info.
Controller grips can improve your experience a lot – they prevent controller slipping and the knuckles-style strap is awesome.
A cable pulley system is also a good idea. It prevents you from accidentally stepping over your cable (the one connecting the headset with the PC) and makes you forget about it.
I can recommend getting yourselves some sort of a floor mat (I’ve been using these foam puzzle pieces for little children) – it’s very comfortable to play on, plus id also doubles as a guardian system (you can feel with your feet when you’re going outside of the safe zone as you’re stepping out of the floor mat).
What should I know about setting up and using the headset?
Do not let direct sunlight shine on the lenses under any circumstances. It will burn the display in mere seconds due to the lenses.
Do not use wet wipes (or any wet stuff) for cleaning the lenses. Use dry microfiber cloth only.
Make sure you push the headset connector all the way in. See the Troubleshooting post, there is a picture on how it should look like. Many people were thinking their G2 is dead but it was just they did not push the connector in properly.
Do not disconnect the headset connector often, it is very brittle.
The recommended way to turn off your headset while not using it is just to disconnect the power brick (either from the breakout box or from the power).
G2 has just released, so please be understanding that games might not yet be fully adjusted to it (you might need to use community controller bindings for example) and there might be some software issues.
Unfortunately a wrong batch of plastic cable clips got into production, so if your cable clip snaps, don’t worry. Just contact HP and they’ll send you a new one.
Then, there are Oculus Rift exclusives like Lone Echo, Asgard’s Wrath, Robo Recall or Stormland. You can play those using Revive until Facebook makes it not work. You will have to buy the games on the Oculus store using your Facebook account.
Then there are Oculus Quest/Quest 2 exclusives. You cannot run those anywhere else than on Oculus Quest devices.
There’s also vorpX which allows you to play selected games that do not support VR natively. This is however achieved with varying results and only limited to having a 3D screen in front of you.
Then you can also play flatscreen games on a virtual screen in VR using apps like Bigscreen. This is like putting a standard monitor in front of you, but you can make that monitor hella big!
There are also VR game subscription services such as VIVEPORT. This might be a good choice for VR newcomers as they can try out a lot of games this way for a significantly lower price than if they had to buy them all.
What games should I buy first?
Keep in mind this is only a personal recommendation. These games selected are awesome and friendly for VR newcomers. We recommend wishlisting them on steam and buying them in discount:
Pistol whip – Like Beat Saber, but with pistols. And makes you sweat more.
In Death – Roguelite bow shooting game with procedurally generated world.
Now that I have received my G2 unit, I must say it’s doesn’t really bode well with the G2. The archery tracking is buggy (although G2 should have better side tracking than my previous headset, Rift S), the G2 visuals are so good that you notice the game graphics are lacking plus it doesn’t have a decent bindings.
Results take while to update. Don’t panic if you’ve submitted a report and it is not visible.
The form is handled solely by Google. We aren’t provided any other data than what you fill in the form. The Google login requirement is there only to prevent people from spamming and does not go through this website at all. The form is in an iframe, so it’s completely cut off.
If you don’t want to fill the form here for any reason, you can also submit the form directly on the Google domain usingthis link.